Crashes when saving.

For PC (Windows) specific help with technical issues running the game.
paddymaxson
Posts: 13
Joined: Mon Aug 01, 2016 6:52 pm

Tue Aug 02, 2016 12:05 pm

Hiya

I've not had a single crash unless I was trying to save my game. Crashlogs attached. Or should I send these elsewhere?
Attachments
Ghost of a Tale.7z
(132.22 KiB) Downloaded 120 times
DrGuthrie
Posts: 3
Joined: Wed Aug 03, 2016 1:07 am

Wed Aug 03, 2016 1:12 am

Having the same issue and now every time I try to save the game crashes it will not give me a Crashlog.
cosmogonies
'Ghost of a Tale' Programming
'Ghost of a Tale' Programming
Posts: 304
Joined: Sat Oct 26, 2013 8:27 am

Wed Aug 03, 2016 1:52 pm

We are struggling to find what is the source of the crash.
I notice in your logs that you cloud-sync the folder "My Documents", am I right ?
(could be a hint)
paddymaxson
Posts: 13
Joined: Mon Aug 01, 2016 6:52 pm

Thu Aug 04, 2016 5:59 pm

Thats right, i gdrive my whole windows profile, that might actually make sense that maybe the save file is write-locked due to a previous modification when it goes to access it.
draxus42
Posts: 2
Joined: Sat Aug 06, 2016 4:27 am

Sat Aug 06, 2016 5:28 am

I have also only had the game crash when saving. I've only been playing few hours, during that time I have saved many times successfully without issue, but three of those times the game has crashed. When it does it immediately kicks me out of the game with the crash notice asking me to please send it to the developers. I don't think it actually saved any of those 3 times that it crashed. Each time I get the output_log.txt and error.log in the "crash directory". The crash.dmp file is consistently zero bytes. Each time the save has been an overwrite of an existing (not sure if it matters).

2 of the crashes are in one of the zip files. I had to split the output log for the other split into two zip files (once extracted, concatenated the two txt files for the original). Is there a better way to submit and associate these kind of files with a particular issue?

Windows 10 (Anniversary Update 1607)
Asus NVIDIA GeForce 980 TI OC

I don't have any cloud syncing going on (short of what is in Steam for saved games). OneDrive is off.
Let me know if you need anything else.
crash-1-and-3.zip
Crash files for crash #1 & #3
(179.48 KiB) Downloaded 123 times
crash-2-part-a.zip
Crash files for crash #2 - partial
(139.19 KiB) Downloaded 122 times
crash-2-part-b.zip
Crash files for crash #2 - partial
(126.01 KiB) Downloaded 119 times
cosmogonies
'Ghost of a Tale' Programming
'Ghost of a Tale' Programming
Posts: 304
Joined: Sat Oct 26, 2013 8:27 am

Sat Aug 06, 2016 5:24 pm

Thank you, that is precious to us !
eisfuchs
Original backer
Original backer
Posts: 8
Joined: Mon Jul 01, 2013 1:11 pm

Sun Aug 07, 2016 3:44 pm

I am using the 1.63 version from gog under WINE 1.9.16 on openSUSE Linux 13.1, and I see the same Save Game crash. The error in the log file seems to be always

DynamicHeapAllocator allocation probe 1 failed - Could not get memory for large allocation 8294400.
DynamicHeapAllocator allocation probe 2 failed - Could not get memory for large allocation 8294400.
DynamicHeapAllocator allocation probe 3 failed - Could not get memory for large allocation 8294400.
DynamicHeapAllocator allocation probe 4 failed - Could not get memory for large allocation 8294400.

Not sure if it's by chance or not, but I usually can save one game, then when I save a second rime, it crashes like this.
eisfuchs
Original backer
Original backer
Posts: 8
Joined: Mon Jul 01, 2013 1:11 pm

Sun Aug 07, 2016 3:55 pm

I can also crash the game by just going into "Load Game", then ESCaping, back into "Load Game", ESCaping ... do that a few times, and then it crashes.

I have a feeling it has to do with the savegame snapshots. When I crashed last time, the snapshots were blank when I loaded the game, as if they couldn't be loaded in the first place.

EDIT: Deleting the png files from the save game folder seems to stabilize the save process.
cosmogonies
'Ghost of a Tale' Programming
'Ghost of a Tale' Programming
Posts: 304
Joined: Sat Oct 26, 2013 8:27 am

Tue Aug 09, 2016 11:08 am

Yes you're right nearly all the crashes report in GoaT are provoked by the sceenshot and thumbnails.

We are working to make it no impact on the save file process, so when it does crash, nothing is lost (just the capture)
Dragoslav
Posts: 1
Joined: Sat Aug 13, 2016 10:23 am

Sat Aug 13, 2016 10:28 am

Hello !

First thanks for this greate game, I love it.

But I have the same problem, my game crash when I save the game :cry:

I have windows 10, GTX 980, 16g RAM, i7 4790k, and I have all latest driver.
Attachments
GOT.rar
(77.51 KiB) Downloaded 115 times
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